Introduction:
Are you ready to apply for A2P 10DLC registration and want to make sure you get 100% approval? Look no further! This comprehensive guide will walk you through every step to ensure your application is successful when using Close CRM, or any CRM system. Let's dive in!
How to Ensure 100% Approval for A2P 10DLC Registration
A2P 10DLC registration is crucial for businesses using SMS to communicate with their customers, ensuring that your messages are delivered reliably and in compliance with telecom regulations. Follow these steps to make sure your application is successful, and your business is on track to send compliant SMS messages.
Step 1: Finding the Registration Form
Start by locating the registration form in your Close CRM. Navigate to your account settings and locate the "Communication" section. Under "Phone and Voicemail," you’ll see a section for A2P 10DLC. Click the "Register" button to access the form. If you're using another CRM, check the settings under similar communication options.
Step 2: Filling Out the Registration Form
Carefully fill out the registration form by following the instructions provided. When asked about your campaign’s use case, make sure to clearly explain how your business utilizes SMS for transactional communication. For example:
"We are a sales consulting agency that uses SMS for appointment reminders and follow-ups for clients who request quotes via our website. All SMS messages are opt-in."
Be sure to include the opt-in language to avoid delays or rejections.
Step 3: Providing Sample SMS Messages
You'll also need to provide sample SMS messages as part of the registration. Customize the example messages to suit your business. Here are some templates:
"Hi [Name], thanks for booking an appointment with [Your Business]. You’ll be meeting with [Staff Member]. Below are the meeting details. Don’t want to receive texts anymore? Reply STOP." "Hi [Name], thank you for your meeting today. A recording was sent to your email. Looking forward to connecting again. Reply STOP to opt-out."
Always ensure you include opt-out language in all messages.
Step 4: Accuracy of Business Information
Ensure that all the details in your registration form are accurate. Common reasons for rejection include mismatched business names or incorrect registration IDs. Double-check the business name, tax ID, and other fields to ensure they're aligned with official documents. A human reviews these forms, so precision is key.
Step 5: Add Your Business Website
Provide the correct business website URL, especially the page where users submit their phone numbers. Ensure your landing page contains a privacy policy and terms of service—both are mandatory for approval.
Step 6: Opt-In Language and Consent
Ensure your landing page also includes explicit opt-in language with a checkbox. Here’s an example:
"By submitting this form, you agree to receive transactional messages from [Your Business]. Text and data rates may apply. Message frequency varies. Reply STOP to unsubscribe or HELP for help."
The opt-in checkbox should be separate from the submission button and must be clearly visible to users.
Step 7: Submitting the Form
Once you've filled out the form and double-checked all details, submit it for review. Your status will show as “pending” initially. Once approved, Close CRM users will see an "Approved" status in the A2P 10DLC tab.
Step 8: Maintaining Compliance
Once approved, you can start sending SMS messages immediately. However, it’s crucial to maintain compliance by always including opt-out language and adhering to the guidelines set by telecom providers. Any deviation from these rules could result in the revocation of your approval.
Ensure your team is aware of the compliance guidelines to avoid any issues down the road.
Need Help with A2P 10DLC Registration?
If you need assistance with A2P registration or want a hands-off experience, let us handle it for you. For just $999, we’ll take care of the registration process for you and ensure 100% compliance—guaranteed. If we don’t get your approval, we’ll refund your money!
Ready to get started?
Book an intro call with our team today, and we'll help you get your A2P 10DLC registration approved with ease!
